Privacy Policy
Last Updated: July 23, 2025
This Privacy Policy is effective from July 23, 2025
1. Introduction
Welcome to EduMixAI. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how EduMixAI Limited Liability Company ("EduMixAI", "we", "us", or "our") collects, uses, shares, and protects information when you use our AI-powered educational platform and related services (collectively, the "Services").
Our Privacy Commitment
We believe that privacy is a fundamental right, especially in educational contexts. We are committed to transparency about our data practices and giving you control over your personal information. This policy explains your rights and how we protect student educational records in compliance with applicable privacy laws.
By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, do not use our Services.
2. Information We Collect
2.1 Personal Information
We collect personal information that you provide directly to us, including:
- Account Information: Name, email address, username, password, and profile information
- Educational Information: School or institution affiliation, grade level, subjects of interest, learning preferences
- Contact Information: Phone number, mailing address (for institutional accounts)
- Payment Information: Credit card details, billing address (processed securely through third-party payment processors)
2.2 Educational Data
As an educational platform, we collect and process various types of educational data:
- Learning Content: Documents, images, and materials you upload for OCR processing
- Performance Data: Quiz scores, assignment completion, learning progress, time spent on activities
- Interaction Data: How you interact with our AI tutoring system, questions asked, responses provided
- Generated Content: AI-generated explanations, videos, and personalized learning materials created for you
2.3 Technical Information
We automatically collect certain technical information:
- Device Information: IP address, browser type, operating system, device identifiers
- Usage Data: Pages visited, features used, time spent, clickstream data
- Log Data: Server logs, error reports, performance metrics
3. How We Use Information
We use the collected information for the following purposes:
3.1 Educational Services
- Providing personalized AI-powered tutoring and learning recommendations
- Processing educational materials through OCR technology
- Generating educational videos and explanations tailored to your learning needs
- Tracking learning progress and providing performance analytics
- Creating adaptive learning paths based on your strengths and areas for improvement
3.2 Platform Operations
- Creating and managing user accounts
- Processing payments and managing subscriptions
- Providing customer support and responding to inquiries
- Ensuring platform security and preventing fraud
- Improving our Services through analytics and research
3.3 Communication
- Sending important platform updates and security notifications
- Providing educational tips and learning resources (with your consent)
- Responding to support requests and feedback
4. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
4.1 Educational Institutions
If you are using EduMixAI through your school or educational institution, we may share relevant educational data with authorized personnel at your institution in accordance with their policies and applicable privacy laws.
4.2 Service Providers
We work with trusted third-party service providers who assist us in operating our platform:
- Cloud hosting and data storage providers
- Payment processing services
- Email and communication services
- Analytics and performance monitoring tools
These providers are contractually bound to protect your information and use it only for the specific services they provide to us.
4.3 Legal Requirements
We may disclose information if required by law, court order, or government request, or if we believe disclosure is necessary to:
- Comply with legal obligations
- Protect our rights, property, or safety
- Protect the rights, property, or safety of our users or others
- Investigate potential violations of our Terms of Service
5. Data Security
We implement comprehensive security measures to protect your information:
Security Measures
- Encryption: All data is encrypted in transit using TLS 1.3 and at rest using AES-256 encryption
- Access Controls: Strict access controls and multi-factor authentication for our staff
- Regular Audits: Regular security audits and penetration testing
- Incident Response: Comprehensive incident response plan for potential security breaches
While we strive to protect your information using industry-standard security measures, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to protecting your information to the best of our ability.
6. Student Privacy Protection
We take student privacy seriously and comply with applicable educational privacy laws, including FERPA and local data protection regulations.
Student Data Protection Principles
- Student data is used solely for educational purposes
- We do not sell or market to students based on their educational data
- Parents and eligible students have rights to access and correct their educational records
- Educational institutions maintain control over their students' data
6.1 FERPA Compliance
For US educational institutions, we act as a school official with legitimate educational interests. We comply with FERPA requirements for protecting student educational records and provide appropriate safeguards for student data.
6.2 Parental Rights
Parents of students under 18 have the right to:
- Review their child's educational records in our system
- Request corrections to inaccurate information
- Request deletion of their child's account and associated data
- Receive notification of any data breaches affecting their child's information
8. International Data Transfers
EduMixAI is based in Vietnam, and our servers are located in various countries to provide optimal performance. When we transfer your information internationally, we ensure appropriate safeguards are in place:
- Data Processing Agreements with international standards
- Adequate protection measures for cross-border transfers
- Compliance with applicable data protection laws in relevant jurisdictions
9. Data Retention
We retain your information for as long as necessary to provide our Services and comply with legal obligations:
9.1 Account Data
We retain account information for as long as your account is active or as needed to provide Services. After account deletion, we may retain certain information for legitimate business purposes or legal compliance.
9.2 Educational Data
Educational data is retained according to the retention policies of the educational institution or as specified in our agreement with you. Students and parents can request deletion of educational records, subject to legal requirements.
9.3 Technical Data
Log files and technical data are typically retained for security and performance purposes and are automatically deleted after a reasonable period unless required for legal compliance.
10. Your Privacy Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal information:
Your Rights Include
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information (subject to legal requirements)
- Portability: Request a copy of your data in a portable format
- Restriction: Request restriction of processing in certain circumstances
- Objection: Object to certain types of data processing
To exercise these rights, please contact us using the information provided in the "Contact Us" section. We will respond to your request within the timeframe required by applicable law.
11. Children's Privacy
Our Services are designed for educational use and may be used by children under 13 in educational settings. We comply with applicable children's privacy laws, including COPPA in the United States.
11.1 COPPA Compliance
When we collect personal information from children under 13 through educational institutions, we:
- Collect only information necessary for educational purposes
- Do not require children to provide more information than necessary
- Do not sell or market to children based on their personal information
- Provide parents with notice and control over their child's information
11.2 Parental Consent
For individual (non-school) accounts, we require verifiable parental consent before collecting personal information from children under 13. Parents can review, modify, or delete their child's information at any time.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:
- Posting the updated policy on our website
- Sending email notifications to registered users
- Providing in-app notifications for significant changes
Your continued use of our Services after the effective date of the updated Privacy Policy constitutes acceptance of the changes. If you do not agree with the updated policy, you should discontinue use of our Services.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Contact Information
- Email: [email protected]
- Data Protection Officer: [email protected]
- Address: Huynh Tan Phat Ward, District 7, Ho Chi Minh City, Viet Nam
We are committed to resolving any privacy-related concerns you may have and will respond to your inquiry as promptly as possible.